This Privacy Policy describes how Learnovia Continental Private Limited (the “Site“, “we“, “us“, or “our“) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.learnovia.in (the “Site“) or otherwise communicate with us (collectively, the “Services“). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
We use the information we collect to communicate with you, provide Services, comply with legal obligations, enforce terms of service, and protect our rights and the rights of our users.
What Personal Information We Collect
Information Collected Directly from You
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Basic contact details including name, address, phone number, email.
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Order information including billing, shipping details, payment confirmations.
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Account information including username, password, and security questions.
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Shopping information such as items viewed, added to cart, or wishlist.
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Customer support interactions and communications.
Information Collected through Cookies
We automatically collect information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This includes device information, browser type, IP address, network connection, and activity on the Site.
Information Obtained from Third Parties
We may receive information about you from third parties, including vendors and service providers:
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Payment processors for order fulfillment.
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Vendors supporting the Site and Services.
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Third-party tracking technologies for analytics and advertising.
How We Use Your Personal Information
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Providing Products and Services: Processing payments, fulfilling orders, shipping, handling returns/exchanges, and account management.
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Marketing and Advertising: Promotional communications via email, text, or postal mail, and tailored advertisements.
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Security and Fraud Prevention: Detecting fraudulent or malicious activity and protecting accounts.
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Communication: Responding to customer support inquiries and improving Services.
Cookies
We use cookies to improve the Site, remember preferences, run analytics, and deliver personalized content. You can disable cookies in your browser, but some Services may not function properly if cookies are blocked.
How We Disclose Personal Information
We may share personal information in the following circumstances:
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Vendors or third parties performing services on our behalf (IT, payment, analytics, fulfillment).
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Business and marketing partners for advertising and services.
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Affiliates or within our corporate group.
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Legal obligations or to protect our rights and users.
User Generated Content
Content you post publicly (reviews, comments) is accessible to others. We are not responsible for the privacy of information you choose to make public.
Third Party Websites and Links
The Site may link to third-party websites. We are not responsible for their privacy practices or content. Review third-party policies before sharing personal information.
Children’s Data
Our Services are not intended for children under 16. If we discover personal data of a child, we will delete it upon request.
Security and Retention of Your Information
We implement reasonable security measures but cannot guarantee perfect security. Personal information is retained as needed for account management, legal compliance, dispute resolution, or contractual obligations.
Your Rights and Choices
Depending on your location, you may have the right to:
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Access, delete, or correct personal information.
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Restrict processing or withdraw consent.
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Receive a copy of your information or transfer it to another provider.
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Opt out of promotional emails while still receiving account-related communications.
Verification of identity may be required before exercising rights.
Complaints
If you have concerns about our privacy practices, contact us directly. You may also appeal or escalate complaints to your local data protection authority.
International Users
Personal information may be processed outside your country, including by staff or partners in other jurisdictions. Transfers comply with applicable legal safeguards.
Contact Information
For questions, requests, or privacy concerns, contact us at:
Email: info@learnovia.in
Phone: +91 9243634296
Address:
Learnovia Continental Private Limited
Kirti Nagar Industrial Area,
Mayapuri Chowk, New Delhi – 110015